For Staff
Access key staff portals and get help with common IT issues like password resets and laptop problems.
For Staff
Links
MIMS Portal (opens in new tab)
School Cockpit (opens in new tab)
Student Learning Space ( SLS ) (opens in new tab)
MOE Resource Booking System ( RBS ) (opens in new tab)
Student Portal (opens in new tab)
SSOE2 Helpdesk Contact
Operating Day & Hours:
Mon - Fri ( 7am to 7pm )
Sat ( 7am to 2pm )
Local: 1800 7663 663
Overseas: +65 6559 4318
Email: help@schools.gov.sg
MIMS Issues Guides:
MIMS Self Service Password Reset:
(You MUST have setup 3 Security Questions before, follow these steps to do so:
Sign In MIMS Portal > MIMS SSPR > Setup Security Questions)
Click Forgot your Password.
Key in your MIMS Login ID. Click Search.
You will be prompted to answer the challenge questions you set during registration.
Enter new password twice. Click Submit.
Your password has been reset.
MIMS Password reset by Local Administrator ( LA ):
Email: njc_it@moe.edu.sg
Provide your MIMS Login ID to LA.
You will then be given a temporary password from the LA.
IMPORTANT: Please proceed to restart your Laptop and sign in using the new temporary password given by the LA.
Laptop Issues Guides:
VPN pin reset:
Contact SSOE2 Helpdesk 1800 7663 663Laptop backed out screen but still on:
Press and hold the power for 10 seconds, wait 10 seconds, then press the power button again to turn on.